Costumer & Supplier Quality Engineer
품질ARaymond는 세상을 움직이는 기계와 제품을 위한 최첨단 고정 및 조립 시스템을 개발하고 있습니다.
1865년 프랑스 그르노블(Grenoble)에 설립된 이후, 지금도 그르노블에 본사가 있는 ARaymond는 프레스 스터드 발명을 포함해 자랑스러운 혁신의 역사를 가진 가족 기업입니다.
사람 중심 가치가 157년 이상 기업의 성공을 주도해 왔으며, 직원들에게 권한을 부여하고 직원의 웰빙을 최우선으로 생각하는 서번트 리더십 경영 모델로 사람 중심의 가치를 구현하고 있습니다.
ARaymond는 전 세계 25개국에서 8,000명 이상의 직원을 고용하며, 전 세계 고정 및 조립 부품 시장의 지속가능성을 선도하기 위해 최선을 다하고 있습니다.
세상을 계속 움직이는 부품을 생산하세요
깨끗하고 환경친화적인 최첨단 생산 환경에서 일하며 우리 모두가 의존하는 일상의 혁신을 위한 최첨단 고정 및 조립 시스템을 구축하는 데 기여하실 수 있습니다.
Be the first contact with customer and suppliers issues coordinating internally the solution and the complete follow-up until is closed. Attend the customer complaints and questions giving the immediate first answer and corresponding follow-up keeping the contact with customers to achieve the satisfaction level required. Supplier quality assurance and supplier development to reach company targets. Support in internal incidents analysis, creation of certificates and laboratory reports, and team meetings participation. Support in homologation activities.
역할 및 책임
- First answer to costumer/suppliers and support in technical questions.
- Attend quality claims, 8D report creation, claim register and follow-up.
- Customer satisfaction targets and KPI response on-time.
- Support in complaints analysis, team meetings participation and quality reports creation.
- Visiting frequently customers to achieve Quality standards.
- Audit periodically suppliers in order to assure quality level helping them to innovate and develop their processes.
- Attend customer visits and quality audits
- Customer Claim cost negotiation.
- Support in homologation reports (PPAP) and metrology tests.
학력 및 경력
- Technical engineer
- 2-3 years experience in automotive industry in similar position
- Knowledge in Automotive Quality and ISO & IATF standards.
- Advanced knowledge in Microsoft Office (Word, Excel, Power Point, Outlook)
Skills
- Fluent in Catalan/Spanish and English spoken and written.
- French/German valuable.
- Good communication skills written and verbal.
- Motivated, responsible, well-organized, and rigorous.
- Friendly and customer oriented.
- Stress resistant and can act as “front line warrior”.
- High level of team spirit and collaboration.
- Proactive and dynamic.
- Negotiation skills.
- Problem solving methodology.
- Is an active listener and can detect real customer needs.
- High level of rigor and organization.
- Persistent and tactful.
- Can deal with problems and complaints in a pragmatic and well-balanced way.
- Should be committed to our AR Network values (Entrepreneurial spirit, collaboration, innovation, value creation, respect, and pleasure).
- Open to travel frequently (national and abroad).