Costumer & Supplier Quality Engineer
QualidadeNa ARaymond, criamos sistemas de fixação e montagem de ponta para as máquinas e produtos que mantêm o mundo em movimento.
Fundada em Grenoble em 1865, e ainda sediada na cidade até hoje, somos um negócio familiar com uma história orgulhosa de inovação – incluindo a invenção do botão de pressão.
Os valores humanos têm impulsionado o nosso sucesso há mais de 157 anos, enraizado pelo nosso modelo de gestão de liderança servidora que capacita os colaboradores e coloca o seu bem-estar em primeiro lugar.
Hoje empregamos mais de 8.000 colaboradores em 25 países em todo o mundo. E estamos empenhados em sermos líderes em sustentabilidade para o mercado global de fixação e montagem.
Conectar as partes que mantêm o mundo em movimento
Trabalhar em um ambiente limpo, verde e produzindo alta tecnologia, você vai ajudar a construir sistemas de fixação e montagem de ponta para as inovações diárias das quais todos nós dependemos.
Be the first contact with customer and suppliers issues coordinating internally the solution and the complete follow-up until is closed. Attend the customer complaints and questions giving the immediate first answer and corresponding follow-up keeping the contact with customers to achieve the satisfaction level required. Supplier quality assurance and supplier development to reach company targets. Support in internal incidents analysis, creation of certificates and laboratory reports, and team meetings participation. Support in homologation activities.
Função e Responsabilidades
- First answer to costumer/suppliers and support in technical questions.
- Attend quality claims, 8D report creation, claim register and follow-up.
- Customer satisfaction targets and KPI response on-time.
- Support in complaints analysis, team meetings participation and quality reports creation.
- Visiting frequently customers to achieve Quality standards.
- Audit periodically suppliers in order to assure quality level helping them to innovate and develop their processes.
- Attend customer visits and quality audits
- Customer Claim cost negotiation.
- Support in homologation reports (PPAP) and metrology tests.
Educação e experiência
- Technical engineer
- 2-3 years experience in automotive industry in similar position
- Knowledge in Automotive Quality and ISO & IATF standards.
- Advanced knowledge in Microsoft Office (Word, Excel, Power Point, Outlook)
Skills
- Fluent in Catalan/Spanish and English spoken and written.
- French/German valuable.
- Good communication skills written and verbal.
- Motivated, responsible, well-organized, and rigorous.
- Friendly and customer oriented.
- Stress resistant and can act as “front line warrior”.
- High level of team spirit and collaboration.
- Proactive and dynamic.
- Negotiation skills.
- Problem solving methodology.
- Is an active listener and can detect real customer needs.
- High level of rigor and organization.
- Persistent and tactful.
- Can deal with problems and complaints in a pragmatic and well-balanced way.
- Should be committed to our AR Network values (Entrepreneurial spirit, collaboration, innovation, value creation, respect, and pleasure).
- Open to travel frequently (national and abroad).