Costumer & Supplier Quality Engineer
CalidadEn ARaymond, fabricamos avanzados sistemas de unión y montaje para máquinas y productos que mantienen el mundo en movimiento.
Fundada en Grenoble en 1865, ciudad donde todavía hoy se encuentra su sede central, somos una empresa familiar con una larga tradición en innovación, que incluye la invención del corchete a presión.
Los valores humanos han apuntalado nuestro éxito durante más de 157 años, unos valores encarnados por nuestro modelo de gestión de liderazgo de servicio que empodera a los empleados y coloca su bienestar en la cima de nuestro orden de prioridades.
En la actualidad, contamos con una plantilla de más de 8.000 personas en 25 países de todo el mundo. Además, hemos adquirido un compromiso firme con el impulso de la sostenibilidad en el mercado internacional de los sistemas de unión y montaje.
Conecta las piezas que mueven el mundo
Trabajando en un entorno de producción limpio, verde y tecnológicamente avanzado, ayudarás a construir sistemas de unión y montaje vanguardistas para las innovaciones cotidianas de las que dependemos.
Be the first contact with customer and suppliers issues coordinating internally the solution and the complete follow-up until is closed. Attend the customer complaints and questions giving the immediate first answer and corresponding follow-up keeping the contact with customers to achieve the satisfaction level required. Supplier quality assurance and supplier development to reach company targets. Support in internal incidents analysis, creation of certificates and laboratory reports, and team meetings participation. Support in homologation activities.
Cargo y responsabilidades
- First answer to costumer/suppliers and support in technical questions.
- Attend quality claims, 8D report creation, claim register and follow-up.
- Customer satisfaction targets and KPI response on-time.
- Support in complaints analysis, team meetings participation and quality reports creation.
- Visiting frequently customers to achieve Quality standards.
- Audit periodically suppliers in order to assure quality level helping them to innovate and develop their processes.
- Attend customer visits and quality audits
- Customer Claim cost negotiation.
- Support in homologation reports (PPAP) and metrology tests.
Educación y experiencia
- Technical engineer
- 2-3 years experience in automotive industry in similar position
- Knowledge in Automotive Quality and ISO & IATF standards.
- Advanced knowledge in Microsoft Office (Word, Excel, Power Point, Outlook)
Skills
- Fluent in Catalan/Spanish and English spoken and written.
- French/German valuable.
- Good communication skills written and verbal.
- Motivated, responsible, well-organized, and rigorous.
- Friendly and customer oriented.
- Stress resistant and can act as “front line warrior”.
- High level of team spirit and collaboration.
- Proactive and dynamic.
- Negotiation skills.
- Problem solving methodology.
- Is an active listener and can detect real customer needs.
- High level of rigor and organization.
- Persistent and tactful.
- Can deal with problems and complaints in a pragmatic and well-balanced way.
- Should be committed to our AR Network values (Entrepreneurial spirit, collaboration, innovation, value creation, respect, and pleasure).
- Open to travel frequently (national and abroad).