Costumer & Supplier Quality Engineer
QualitàNoi di ARaymond creiamo sistemi di fissaggio e assemblaggio all'avanguardia per macchine e prodotti che fanno muovere il mondo.
Fondata a Grenoble nel 1865, dove ancora oggi ha la sua sede, ARaymond è un'azienda a conduzione familiare con una storia orgogliosa di innovazione, compresa l'invenzione del bottone a pressione.
I valori umani hanno guidato il nostro successo per oltre 157 anni, incarnati dal nostro modello di gestione fondato sulla servant-leadership, che dà potere ai dipendenti e mette il loro benessere al primo posto.
Oggi impieghiamo più di 8.000 persone in 25 paesi in tutto il mondo. E siamo impegnati a essere leader nella sostenibilità per il mercato globale del fissaggio e dell'assemblaggio.
Connetti le parti che fanno muovere il mondo
Lavorando in un ambiente di produzione pulito, ecologico e ad alta tecnologia, contribuirai a fabbricare sistemi di fissaggio e assemblaggio all'avanguardia per le innovazioni quotidiane su cui tutti facciamo affidamento.
Be the first contact with customer and suppliers issues coordinating internally the solution and the complete follow-up until is closed. Attend the customer complaints and questions giving the immediate first answer and corresponding follow-up keeping the contact with customers to achieve the satisfaction level required. Supplier quality assurance and supplier development to reach company targets. Support in internal incidents analysis, creation of certificates and laboratory reports, and team meetings participation. Support in homologation activities.
Ruolo e responsabilità
- First answer to costumer/suppliers and support in technical questions.
- Attend quality claims, 8D report creation, claim register and follow-up.
- Customer satisfaction targets and KPI response on-time.
- Support in complaints analysis, team meetings participation and quality reports creation.
- Visiting frequently customers to achieve Quality standards.
- Audit periodically suppliers in order to assure quality level helping them to innovate and develop their processes.
- Attend customer visits and quality audits
- Customer Claim cost negotiation.
- Support in homologation reports (PPAP) and metrology tests.
Formazione ed esperienza
- Technical engineer
- 2-3 years experience in automotive industry in similar position
- Knowledge in Automotive Quality and ISO & IATF standards.
- Advanced knowledge in Microsoft Office (Word, Excel, Power Point, Outlook)
Skills
- Fluent in Catalan/Spanish and English spoken and written.
- French/German valuable.
- Good communication skills written and verbal.
- Motivated, responsible, well-organized, and rigorous.
- Friendly and customer oriented.
- Stress resistant and can act as “front line warrior”.
- High level of team spirit and collaboration.
- Proactive and dynamic.
- Negotiation skills.
- Problem solving methodology.
- Is an active listener and can detect real customer needs.
- High level of rigor and organization.
- Persistent and tactful.
- Can deal with problems and complaints in a pragmatic and well-balanced way.
- Should be committed to our AR Network values (Entrepreneurial spirit, collaboration, innovation, value creation, respect, and pleasure).
- Open to travel frequently (national and abroad).