Costumer & Supplier Quality Engineer
QualityAt ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving.
Founded in Grenoble in 1865, and still headquartered in the city to this day, we’re a family-run business with a proud history of innovation – including the invention of the press stud.
Human values have driven our success for over 157 years, embodied by our servant-leadership model of management that empowers employees and puts their wellbeing first.
Today we employ more than 8,000 people in 25 countries worldwide. And we’re committed to leading in sustainability for the global fastening and assembly market.
Connect the parts that keep the world moving
Working in a clean, green and high-tech production environment, you’ll help build cutting-edge fastening and assembly systems for the everyday innovations we all rely on.
Be the first contact with customer and suppliers issues coordinating internally the solution and the complete follow-up until is closed. Attend the customer complaints and questions giving the immediate first answer and corresponding follow-up keeping the contact with customers to achieve the satisfaction level required. Supplier quality assurance and supplier development to reach company targets. Support in internal incidents analysis, creation of certificates and laboratory reports, and team meetings participation. Support in homologation activities.
Role and responsibilities
- First answer to costumer/suppliers and support in technical questions.
- Attend quality claims, 8D report creation, claim register and follow-up.
- Customer satisfaction targets and KPI response on-time.
- Support in complaints analysis, team meetings participation and quality reports creation.
- Visiting frequently customers to achieve Quality standards.
- Audit periodically suppliers in order to assure quality level helping them to innovate and develop their processes.
- Attend customer visits and quality audits
- Customer Claim cost negotiation.
- Support in homologation reports (PPAP) and metrology tests.
Education and experience
- Technical engineer
- 2-3 years experience in automotive industry in similar position
- Knowledge in Automotive Quality and ISO & IATF standards.
- Advanced knowledge in Microsoft Office (Word, Excel, Power Point, Outlook)
Skills
- Fluent in Catalan/Spanish and English spoken and written.
- French/German valuable.
- Good communication skills written and verbal.
- Motivated, responsible, well-organized, and rigorous.
- Friendly and customer oriented.
- Stress resistant and can act as “front line warrior”.
- High level of team spirit and collaboration.
- Proactive and dynamic.
- Negotiation skills.
- Problem solving methodology.
- Is an active listener and can detect real customer needs.
- High level of rigor and organization.
- Persistent and tactful.
- Can deal with problems and complaints in a pragmatic and well-balanced way.
- Should be committed to our AR Network values (Entrepreneurial spirit, collaboration, innovation, value creation, respect, and pleasure).
- Open to travel frequently (national and abroad).