ARaymondは、世界を動かす機械や製品のための、最先端のファスニングシステムとアセンブリシステムを生産しています。
1865年にグルノーブルで創業し、現在もこの土地に本社を置く当社は、家族経営の企業です。プレススタッドの発明をはじめ、さまざまな技術革新を生み出してきた歴史を誇りとしています。
158年以上にわたって当社の業績を支えてきたものは、社員に力を与え、社員の幸福を第一に考える、サーバント・リーダーシップに基づく経営モデルです。
当社では現在、世界25か国以上で8500人以上の社員が働いています。ARaymondはこれからも、世界のファスニング＆アセンブリ市場の持続可能性を牽引すべく取り組んでまいります。
世の中を動かす製品を
人々が日常的に利用しているモノを支える当社のファスニング&アッセンブリシステム。最先端の技術が整ったクリーンな環境で、製造業務を行うことができます。
Customer Service Representative II
You’ll join a team at the beating heart of our company’s daily operations. And you’ll feel valued for what you bring both as a person and professional, thanks to our servant-leadership model that puts your voice and wellbeing first.
Roles and responsibilities
- Requires full understanding of customer orders and demand requirements.
- Support current transition plans within the North American facilities.
- Timely and effective communication to customer emails, portal requests, and all plant resources.
- Analyze and accurately enter customer orders/releases on a timely basis.
- Resolve order edit errors, price, and other order discrepancies with customer.
- Continually update and maintain customer master files to ensure ASN accuracy.
- Serve as primary liaison communicating effectively between customers and the plant.
- Expedite customers' orders effectively with appropriate plant contact through use of customer-direct systems when required and internal communication information systems.
- Notify and coordinate with plants on balance out, significant schedule changes, and process cancellation requests.
- Coordinate with customers and outside sales on plant issues pertaining to lead time, rejections, document control, certifications, substitutes, engineering and application needs, PPAP requests, along with specialized requests.
- Ability to troubleshoot and resolve day-to-day system issues.
- Commitment to follow all plant processes and procedures.
- Other related duties and/or projects as assigned.
Education and experience
- 3-4 years of Customer Service Representative experience.
- Strong computer skills, including MS Office, Excel, and SAP.
- Strong verbal and written communication skills, plus effective discussion, and analytical skills.
- Demonstrated customer service skills.
- Able to adapt, multitask and prioritize in a fast-paced manufacturing environment.
- Strong attention to detail.
- Problem-solving skills and continuous improvement ability.
- Highly motivated with excellent interpersonal skills in a team-based atmosphere.
- Managing an on-call phone on a rotational basis during Statutory Holidays and weekends when required.
- Periodic business travel
Location: Logansport, IN or Lake Orion, MI, Distribution Center
Must be able to work in the USA