Customer Service Representative II
LogistikaVe společnosti ARaymond vytváříme špičkové upevňovací a montážní systémy pro stroje a výrobky, které udržují svět v pohybu.
Společnost byla založena v Grenoblu v roce 1865 a dodnes zde má sídlo. Jsme rodinný podnik s bohatou historií inovací, na které jsme hrdí – včetně vynálezu druku (patentky).
Již více než 158 let jsou hnacím motorem našeho úspěchu lidské hodnoty, které ztělesňuje náš model řízení, tzv. Servant leadership. Ten podporuje samostatnost zaměstnanců a prioritou je jejich spokojenost .
Dnes zaměstnáváme více než 8 500 lidí ve 25 zemích světa a jsme odhodláni stát se lídrem v oblasti udržitelnosti pro celosvětový trh s upevňovacími a montážními prvky.
Propojte části, které posouvají svět vpřed
Při práci v čistém, ekologickém a technologicky vyspělém výrobním prostředí budete pomáhat vytvářet špičkové upevňovací a montážní systémy pro inovace, na které se všichni denně spoléháme.
Customer Service Representative II
You’ll join a team at the beating heart of our company’s daily operations. And you’ll feel valued for what you bring both as a person and professional, thanks to our servant-leadership model that puts your voice and wellbeing first.
Roles and responsibilities
- Requires full understanding of customer orders and demand requirements.
- Support current transition plans within the North American facilities.
- Timely and effective communication to customer emails, portal requests, and all plant resources.
- Analyze and accurately enter customer orders/releases on a timely basis.
- Resolve order edit errors, price, and other order discrepancies with customer.
- Continually update and maintain customer master files to ensure ASN accuracy.
- Serve as primary liaison communicating effectively between customers and the plant.
- Expedite customers' orders effectively with appropriate plant contact through use of customer-direct systems when required and internal communication information systems.
- Notify and coordinate with plants on balance out, significant schedule changes, and process cancellation requests.
- Coordinate with customers and outside sales on plant issues pertaining to lead time, rejections, document control, certifications, substitutes, engineering and application needs, PPAP requests, along with specialized requests.
- Ability to troubleshoot and resolve day-to-day system issues.
- Commitment to follow all plant processes and procedures.
- Other related duties and/or projects as assigned.
Education and experience
- 3-4 years of Customer Service Representative experience.
- Strong computer skills, including MS Office, Excel, and SAP.
- Strong verbal and written communication skills, plus effective discussion, and analytical skills.
- Demonstrated customer service skills.
- Able to adapt, multitask and prioritize in a fast-paced manufacturing environment.
- Strong attention to detail.
- Problem-solving skills and continuous improvement ability.
- Highly motivated with excellent interpersonal skills in a team-based atmosphere.
- Managing an on-call phone on a rotational basis during Statutory Holidays and weekends when required.
- Periodic business travel
Location: Logansport, IN or Lake Orion, MI, Distribution Center
Must be able to work in the USA