Customer Service Representative II
LogísticaNa ARaymond, criamos sistemas de fixação e montagem de ponta para as máquinas e produtos que mantêm o mundo em movimento.
Fundada em Grenoble em 1865, e ainda sediada na cidade até hoje, somos um negócio familiar com uma história orgulhosa de inovação – incluindo a invenção do botão de pressão.
Os valores humanos têm impulsionado o nosso sucesso há mais de 158 anos, enraizado pelo nosso modelo de gestão de liderança servidora que capacita os colaboradores e coloca o seu bem-estar em primeiro lugar.
Hoje empregamos mais de 8.500 colaboradores em 25 países em todo o mundo. E estamos empenhados em sermos líderes em sustentabilidade para o mercado global de fixação e montagem.
Conectar as partes que mantêm o mundo em movimento
Trabalhar em um ambiente limpo, verde e produzindo alta tecnologia, você vai ajudar a construir sistemas de fixação e montagem de ponta para as inovações diárias das quais todos nós dependemos.
Customer Service Representative II
You’ll join a team at the beating heart of our company’s daily operations. And you’ll feel valued for what you bring both as a person and professional, thanks to our servant-leadership model that puts your voice and wellbeing first.
Roles and responsibilities
- Requires full understanding of customer orders and demand requirements.
- Support current transition plans within the North American facilities.
- Timely and effective communication to customer emails, portal requests, and all plant resources.
- Analyze and accurately enter customer orders/releases on a timely basis.
- Resolve order edit errors, price, and other order discrepancies with customer.
- Continually update and maintain customer master files to ensure ASN accuracy.
- Serve as primary liaison communicating effectively between customers and the plant.
- Expedite customers' orders effectively with appropriate plant contact through use of customer-direct systems when required and internal communication information systems.
- Notify and coordinate with plants on balance out, significant schedule changes, and process cancellation requests.
- Coordinate with customers and outside sales on plant issues pertaining to lead time, rejections, document control, certifications, substitutes, engineering and application needs, PPAP requests, along with specialized requests.
- Ability to troubleshoot and resolve day-to-day system issues.
- Commitment to follow all plant processes and procedures.
- Other related duties and/or projects as assigned.
Education and experience
- 3-4 years of Customer Service Representative experience.
- Strong computer skills, including MS Office, Excel, and SAP.
- Strong verbal and written communication skills, plus effective discussion, and analytical skills.
- Demonstrated customer service skills.
- Able to adapt, multitask and prioritize in a fast-paced manufacturing environment.
- Strong attention to detail.
- Problem-solving skills and continuous improvement ability.
- Highly motivated with excellent interpersonal skills in a team-based atmosphere.
- Managing an on-call phone on a rotational basis during Statutory Holidays and weekends when required.
- Periodic business travel
Location: Logansport, IN or Lake Orion, MI, Distribution Center
Must be able to work in the USA