Senior Executive - Order Management
LogisticsAt ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving.
Founded in Grenoble in 1865, and still headquartered in the city to this day, we’re a family-run business with a proud history of innovation – including the invention of the press stud.
Human values have driven our success for over 158 years, embodied by our servant-leadership model of management that empowers employees and puts their wellbeing first.
Today we employ more than 8,500 people in 25 countries worldwide. And we’re committed to leading in sustainability for the global fastening and assembly market.
Connect the parts that keep the world moving
Working in a clean, green and high-tech production environment, you’ll help build cutting-edge fastening and assembly systems for the everyday innovations we all rely on.
Role and responsibilities
1. Responsible for designated Customers orders, scheduling and fulfilment.
2. Order Confirmation within 2 working days.
3. Inward and Out-ward monitoring & cost control by avoiding premium freight.
4. Customer query handling (Coordinating internally for customer queries related to logistics, quality, materials planning, accounting etc.) and taking care of customer urgencies.
5. Inventory control/monitor.
6. Customer relationship management.
7. Daily/Weekly review of critical parts with EXIM & PPC.
8. Monitoring regular inwarding of materials at customer end.
9. Coordinating with BD for purchase orders and price revisions.
10. Booking, controlling and execution of sales orders on monthly basis.
11. To prepare MIS reports for execution of daily routine activities.
12. Getting trained on various customer SRM portals and ensure dispatches with ASN.
13. Manage inter-company transfer from Pune - Chennai through STO's.
14. Ensure recovery of premium freight amount from agreed customer.
15. Sensitize customers on RRS process.
16. Onboarding of customers on ARaymond customer portal /EDI.
17. Need to meet & Review KPI, Initiative assigned for the year.
18. Liquidation of EOP (End of Program) parts with smooth functional.
Education and experience
B.Com/ Non - Engineer with 2 to 5 Years experience
Skills
Cost Management
Decision Making
Business Model Understanding
Team Working
Inventory Management
Personal Development
Customer Service Orientation
Accountability & Ownership
Communication