About the job

As Salesforce Administrator you will be responsible for administrating, managing and optimizing our Salesforce platform (Sales Cloud, Sales CPQ), ensuring user access, data integrity, and system functionality. This role supports business operations by configuring, maintaining, and enhancing Salesforce features, integrations, and user experience.

Roles and responsibilities

User & Access Management

• Create and manage new Salesforce users, roles and profiles.
• Manage administrative roles and permissions.
• Maintain role hierarchy and sharing rules.
• Create and maintain queues for record assignment (ex: lead assignment).

Technical Support, Testing & Validation

• Support technical troubleshooting (incidents resolution), enhancements and follow-up activities. 
• Manage user inquiries that require troubleshooting including function, usage, "how to".
• Conduct system testing and validation of new features and corrections.

System Configuration & Customization

• Configure and update home pages and layouts.
• Create and update custom objects, fields, and picklists.
• Develop and maintain approval processes using Flows.
• Configure and maintain duplicate rules.

Data Management & Quality

• Perform data imports and mass updates.
• Resolve data migration issues and fix load errors.
• Ensure data integrity and support data cleansing initiatives.
• Design, create, and update reports and dashboards.

Other contribution

• Maintain and update Apex classes as needed (in collaboration with developers).
• Contributes to solution lifecycle (Pitch, POC to Run).
• Maintain the solution documentation and internal processes documentation according to ISO 27001.
• Stay current on Salesforce new products, features and skills with ability to achieve relevant certifications when required.
• Maintain a good understanding of the business processes and their implementation.

Education and experience

• Proven experience in Salesforce administration, including configuration, user management, and automation tools and AppExchange
• Strong knowledge of Salesforce Sales Cloud and Salesforce CPQ
• Demonstrated collaboration with Sales and Marketing teams, supporting CRM initiatives and business process optimization.
• Strong technical orientation, with the ability to interpret and work with data models, workflow diagrams, and system architecture.
• Information Technology, Computer Science degree, or a related field; equivalent professional experience may be considered.
• Experience working in a global organization, with the ability to navigate cross-functional and multicultural environments.

Skills

• Highly organized and capable of managing multiple priorities independently.
• Strong verbal and written communication skills, with the ability to translate technical concepts into business language and vice versa.
• A proactive, customer service-oriented mindset, focused on delivering a positive end-user experience.
• Analytical, investigation and detail-oriented, with a commitment to data quality, business continuity and continuous improvement.
• Comfortable working in a dynamic environment, adapting to evolving business needs and technologies.
• Ability to animate workshops

Languages

Fluent English and French required