Roles and responsibilities

• Requires full understanding of customer orders and demand requirements 
• Support current transition plans within the North American facilities 
• Timely and effective communication to customer emails, portal requests, and all plant resources.
• Analyze and accurately enter customer orders/releases on a timely basis. 
• Resolve order edit errors, price, and other order discrepancies with customer. 
• Continually update and maintain customer master files to ensure ASN accuracy. 
• Serve as primary liaison communicating effectively between customers and the plant. 
• Expedite customers' orders effectively with appropriate plant contact through use of customer-direct systems when required and internal communication information systems. 
• Notify and coordinate with plants on balance out, significant schedule changes, and process cancellation requests. 
• Coordinate with customers and outside sales on plant issues pertaining to lead time, rejections, document control, certifications, substitutes, engineering and application needs, PPAP requests, along with specialized requests. 
• Ability to troubleshoot and resolve day-to-day system issues. 
• Shipping responsibilities for the finishing’s plant.
• Commitment to follow all plant processes and procedures.
• Other related duties and/or projects as assigned.

Education and experience

• Strong computer skills, including MS Office, Excel, and SAP. 
• Strong verbal and written communication skills, plus effective discussion and analytical skills. 
• Demonstrated customer service skills.
• Able to adapt, multitask and prioritize in a fast-paced manufacturing environment. 
• Strong attention to detail. 
• Problem-solving skills and continuous improvement ability.
• Highly motivated with excellent interpersonal skills in a team-based atmosphere. 
• Managing an on-call phone on a rotational basis during Statutory Holidays and weekends When required. 
• Periodic business travel