ARaymondは、世界を動かす機械や製品のための、最先端のファスニングシステムとアセンブリシステムを生産しています。
1865年にグルノーブルで創業し、現在もこの土地に本社を置く当社は、家族経営の企業です。プレススタッドの発明をはじめ、さまざまな技術革新を生み出してきた歴史を誇りとしています。
158年以上にわたって当社の業績を支えてきたものは、社員に力を与え、社員の幸福を第一に考える、サーバント・リーダーシップに基づく経営モデルです。
当社では現在、世界25か国以上で8500人以上の社員が働いています。ARaymondはこれからも、世界のファスニング＆アセンブリ市場の持続可能性を牽引すべく取り組んでまいります。
志を持つあなたを応援します
レイモンのグローバルチームは結束力が高く、常にあなたを応援してくれる存在です。会社の成功に自分が関わっていること、そして個人を尊重されていることを実感しながら働くことができます。
About the job
As Salesforce Administrator you will be responsible for administrating, managing and optimizing our Salesforce platform (Sales Cloud, Sales CPQ), ensuring user access, data integrity, and system functionality. This role supports business operations by configuring, maintaining, and enhancing Salesforce features, integrations, and user experience.
Roles and responsibilities
User & Access Management
- Create and manage new Salesforce users, roles and profiles.
- Manage administrative roles and permissions.
- Maintain role hierarchy and sharing rules.
- Create and maintain queues for record assignment (ex: lead assignment).
Technical Support, Testing & Validation
- Support technical troubleshooting (incidents resolution), enhancements and follow-up activities.
- Manage user inquiries that require troubleshooting including function, usage, "how to".
- Conduct system testing and validation of new features and corrections.
System Configuration & Customization
- Configure and update home pages and layouts.
- Create and update custom objects, fields, and picklists.
- Develop and maintain approval processes using Flows.
- Configure and maintain duplicate rules.
Data Management & Quality
- Perform data imports and mass updates.
- Resolve data migration issues and fix load errors.
- Ensure data integrity and support data cleansing initiatives.
- Design, create, and update reports and dashboards.
Other contribution
- Maintain and update Apex classes as needed (in collaboration with developers).
- Contributes to solution lifecycle (Pitch, POC to Run).
- Maintain the solution documentation and internal processes documentation according to ISO 27001.
- Stay current on Salesforce new products, features and skills with ability to achieve relevant certifications when required.
- Maintain a good understanding of the business processes and their implementation.
Education and experience
- Proven experience in Salesforce administration, including configuration, user management, and automation tools and AppExchange
- Strong knowledge of Salesforce Sales Cloud and Salesforce CPQ
- Demonstrated collaboration with Sales and Marketing teams, supporting CRM initiatives and business process optimization.
- Strong technical orientation, with the ability to interpret and work with data models, workflow diagrams, and system architecture.
- Information Technology, Computer Science degree, or a related field; equivalent professional experience may be considered.
- Experience working in a global organization, with the ability to navigate cross-functional and multicultural environments.
Skills
- Highly organized and capable of managing multiple priorities independently.
- Strong verbal and written communication skills, with the ability to translate technical concepts into business language and vice versa.
- A proactive, customer service-oriented mindset, focused on delivering a positive end-user experience.
- Analytical, investigation and detail-oriented, with a commitment to data quality, business continuity and continuous improvement.
- Comfortable working in a dynamic environment, adapting to evolving business needs and technologies.
- Ability to animate workshops
Languages
Fluent English and French required