IT Support Technician

About the job

Shape the future of ARaymond as part of our global IT Support Community. Join a team at the core of our daily operations, where your work ensures smooth and reliable IT experiences for colleagues across the organization.

In this role, you will deliver high-quality IT support services that help us meet our defined service level commitments. Your mission includes providing professional assistance to end users on hardware, software, applications, network permissions, and user management within a Microsoft-based environment. You will also take responsibility for tasks such as installing and configuring hardware, advising users on IT-related matters, and managing incoming requests through our ticketing system. Your contribution will help keep our digital workplace running efficiently and empower our teams to perform at their best.

Roles and responsibilities

The IT Support Technician provides high-quality support to a diverse user base both remotely and onsite, including:

• Taking ownership of user issues and proactively troubleshooting.
• Supporting installation, configuration, and usability of desktops, mobile devices, peripherals, and software.
• Understand, reproduce, and diagnose reported technical incidents.
• Document incidents and resolutions in the ticketing system and escalate when required.
• Participate in and lead assigned project tasks.
• Coordinate activity with external vendors.
• Collaborate with other IT communities to resolve technical issues.
• Install and configure network devices and printers.
• Work with regional and international teams across the ARaymond Network.
• Participate in a monthly 24/7 on-call rotation.

Education and experience

• IT‑related degree or equivalent professional experience
• Strong background in both onsite and remote user support (3+ years)
• Advanced knowledge of computer hardware and software troubleshooting
• Proven experience configuring and supporting Windows 11, standard Microsoft applications (Edge, Office, Microsoft 365 apps, OneDrive), Active Directory, Entra, Exchange/Outlook, Teams, Intune, and GPO

• Solid technical understanding of desktops, laptops, printers, end-user peripherals, network and mobile devices

   

Skills

• Excellent interpersonal skills with a strong customer‑service mindset
• Ability to analyze issues, weigh risks and benefits, and develop effective, creative solutions
• Strong organizational and time‑management abilities, with clear verbal and written communication skills
• Collaborative team player with a willingness to learn and grow
• Fluency in English required, Spanish language skills are a plus

About the company

At ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving. Founded in Grenoble in 1865, and still headquartered in the city to this day, we’re a family-run business with a proud history of innovation – including the invention of the press stud. Human values have driven our success for over 155 years, embodied by our servant-leadership model of management that empowers employees and puts their wellbeing first. Today we employ more than 7,000 people in 25 countries worldwide. And we’re committed to leading sustainability for the global fastening and assembly market.

Raynet, IT subsidiary of the international ARaymond Network, with 230 experts across 7 countries. We shape and drive the global IT strategy for all ARaymond Network companies, delivering innovative, high-impact solutions that make a real difference. At Raynet, you’ll join a collaborative, international team that thrives on curiosity, creativity, and cutting-edge technology. Our mission? To empower the entire ARaymond ecosystem with smart, scalable IT and Digital services - and to grow together while doing it.