Account Manager

Role and responsibilities

• Account Ownership: Serve as the primary point of contact for assigned customer accounts, ensuring strategic alignment and consistent communication.
• Pricing & Margin Management: Execute pricing strategies that support margin targets and competitive positioning. Monitor profitability across accounts and recommend adjustments as needed.
• Account Planning: Build and maintain annual account plans for strategic accounts
• Quoting & Commercial Proposals: Lead the preparation and delivery of customer quotes, ensuring accuracy, timeliness, and alignment with internal cost structures.
• Annual Customer Negotiations: Own and lead annual commercial negotiations, including pricing, terms, and strategic agreements.
• Sales Engineering Collaboration: Work closely with Sales Engineering to support initial cost estimations and feasibility assessments for new business opportunities.
• Lead Generation & Opportunity Development: Identify and pursue growth opportunities within existing accounts, including upselling and cross-selling.
• Budget & S&OP Support: Contribute to the development of sales budgets and support the Sales & Operations Planning (S&OP) process by providing account-level forecasts and insights.
• Performance Monitoring: Track account performance against revenue, margin, and customer satisfaction KPIs. Provide regular reporting and insights to leadership.
• Issue Resolution: Proactively address customer concerns and coordinate with internal teams to ensure timely resolution.
• Other related duties and/or projects as assigned.

Education and Experience:

• Bachelor’s degree in Business, Marketing, Engineering, or related field preferred – equivalent experience required.
• 8+ years of experience in sales, account management, or commercial operations.
• 2+ years of experience with S&OP processes and budgeting cycles.
• Strong understanding of pricing strategies, margin analysis, and quoting processes.
• Proficiency in CRM systems and data analysis tools.
• Background in manufacturing, automotive, or industrial sectors.
• Experience working cross-functionally with engineering, finance, and operations teams.

Skills

Excellent negotiation, communication, and relationship-building skills.

• Ability to interpret cost models and support technical-commercial discussions.
• Strategic mindset with a focus on long-term account development.

Reporting to this position

• N/A

Physical Demands

• Frequent sitting, walking, standing.
• Use of computer with repetitive mouse use, keyboarding and visual demands.
• Must be able to work in the office for collaborative purposes.
• Frequent Travel by air, car, or other methods of travel. Up to 50% local; 10% domestic and international (training, corporate); domestic travel to plants minimum annually.

Measure of Performance

• Core Behaviors and Skills
• Servant Leadership
• Collaborating with Others
• Creating Change
• Technical/Functional Job Performance.
• Customer and Quality Focus.
• Attendance record.
• Timely Completion of assigned tasks and annual goals.
• Accuracy and integrity of work.

Health & Safety

As an employee at ARaymond, you play a crucial role in maintaining a safe and healthy workplace. Your responsibilities include but are not limited to, adhering to all health and safety guidelines and procedures established by the company and attending all required health and safety training sessions to stay informed about best practices and regulatory requirements.