Global Product Quality Coordinator
QualityAt ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving.
Founded in Grenoble in 1865, and still headquartered in the city to this day, we’re a family-run business with a proud history of innovation – including the invention of the press stud.
Human values have driven our success for over 157 years, embodied by our servant-leadership model of management that empowers employees and puts their wellbeing first.
Today we employ more than 8,000 people in 25 countries worldwide. And we’re committed to leading in sustainability for the global fastening and assembly market.
Raygroup was created in 2007 to provide support and expertise to ARaymond Network entities all over the world.
Based in Grenoble, Raygroup employed 160 persons in various areas such as Marketing & Communication, Human Resources, Legal, Finance, Operations, Business Development, Purchasing and Corporate Guidance.
Dynamic company, Raygroup seeks to people with strong commitment to ARaymond values, willing to work in collaboration within a multicultural environment.
Connect the parts that keep the world moving
Working in a clean, green and high-tech production environment, you’ll help build cutting-edge fastening and assembly systems for the everyday innovations we all rely on.
As Global Product Quality Coordinator you will be part of the Operations' team and will report to the Chief Operation Officer.
The coordinator will be responsible for defining and implementing the strategy for his/her core business in line with the general guidelines set out in the company's overall strategy (Raymotion). To this end, the coordinator will have to call on his or her network of business experts, technology watch and innovations in his or her sector.
The coordinator is responsible for leading programmes to harmonise business practices. To this end, he or she may lead specific technical workshops, create buy-in from the various stakeholders, and define and implement the potentially associated communication strategy.
The coordinator must lead a network of experts within the ARaymond entities. This network will have to be able to provide best practice guides, studies on available suppliers, identify training needs and communicate on their business with a single voice intelligible to all ARaymond network stakeholders.
The coordinator helps to create new plants and new activities by contributing his or her business expertise, calling on the network of experts and coordinating feedback.
ROLE & RESPONSIBILITES
The Global Quality Systems Coordinator has the following main activities for all markets:
- Be the Quality contact for global customers for all markets
- Coordinate Customers “Customer Specific Requirements”
- Coordinate Customers contracts between the different entities and the different departments
- Communicate the final and validated contracts with all stakeholders
- Support the regional quality coordinators for all markets
- Develop and Animate the sharing of contracts’ best practices within the Network
- Guide and support quality teams in the regions
- Provide training and guidance on Customer Specific Requirements and contracts
- Support in big customer claims
- Develop customer related improvement plans
- Connect to BD and GAM / IKAM / RKAM
KEY ACTIVITIES
- Improve the network's skills and expertise by identifying training needs and proposing the necessary actions to be taken with the various stakeholders.
- Must participate in the development of innovation by communicating on the new technologies available and evaluating their advantages and disadvantages.
- Taking part in workshops aimed at defining the new commercial orientations. The coordinator drives and steers the operational changes needed to achieve these new objectives.
- Comparing the operational activities of ARaymond entities with those of other industrial players by organising inspiring visits.
- Leading a local multidisciplinary crisis unit (risk manager, legal department, etc.) during major incidents and liaise with customers to help AR network entities and coordinate action plans.
- Dealing with contractual issues such as Global Quality or Logistics contracts with global or regional customers.
- Representing his/her function for the network at customer "performance meeting" follow-up meetings and leads the associated action plans with his/her community.
- Being a servant leader: helping members of the community to develop by encouraging their initiatives, listening to them and involving them in the life of the network.
- Promoting ARaymond values and servant leadership
- Energise the network with new projects and workshops
- Be enthusiastic about new things, able to act as a change agent and know how to communicate your motivation to the rest of the team.
EDUCATION & EXPERIENCES
- Quality / Engineering degree or Master's
- Minimum 7 to 10 years' experience
- Proven experience in an international environment
- Experience in managing the Quality of system delivered to Tier 1
- Experience to deal with customers
- At least a significative experience in a coordination role
COMPETENCES
- Fluent English
- Ability to work in a multicultural environment
- Proficient in MS Office Suit (word, excel, PowerPoint, outlook) and communication tools (shARepoint).
- Ability to multi-task and prioritize, proactive in managing self-workload.
- Dynamic, self-driven professional, motivated and well organized.
- High sense of service, flexibility, adaptability, and reliability.
- Autonomous and proactive with good interpersonal communication skills.
- Rigor, ability to work under pressure, patience and diplomacy
- Energetic and enthusiastic, collaborative and team player.
- High level of confidentiality.
OTHER
- Frequent trips abroad (up to 50%)