IT Service Desk Specialist

Дата начала
Место
Weil am Rhein,
Germany
Тип договора
Работа на постоянной основе
Рабочее время
Full time

Имея более 7000 сотрудников в 25 странах по всему миру, ARaymond разрабатывает, производит и продает монтажные и крепежные системы. Основанный в 1865 году, этот семейный бизнес всегда полагал человеческие ценности основой своего успеха. Руководствуясь инновациями и созданием ценностей, ARaymond сегодня является одним из мировых лидеров на рынке автомобильных крепежных решений.

The IT Service Desk Specialist is part of a regional Service Desk within a Global IT organization. The Service Desk Specialist provides first line of response for all German users reporting IT related problems or requests for service. In addition, the IT Service Desk specialist will respond to requests from sponsored sites outside Germany and help manage follow-the-sun requests initiated in other parts of the world. When possible, the IT Service Desk Specialist will resolve the issue or complete the request, otherwise escalate the request to the appropriate support group(s). The IT Service Desk Specialist will handle requests related to applications, hardware, network connectivity, infrastructure, security, and user-management in a Microsoft environment. The Service Desk Specialist responds via phone, email and internal ticketing system requests.

ROLE & RESPONSIBILITIES 

 
 
EDUCATION & EXPERIENCES
  • Completed apprenticeship as IT specialist or Bachelor’s degree in relevant field
  • Proven professional experience in Service Desk, Help Desk, or other support role
  • Experience in a regional or global IT organization strongly preferred
  • Strong knowledge of Windows client operating systems (Windows 10 minimum), standard desktop applications (Edge. Office 365, anti-virus tools), Windows Server Operating Systems, Exchange, MS Teams, desktop peripherals, mobile devices.
  • Good knowledge of Active Directory, Group Membership, GPO, TCP/IP, VPN, and system admin responsibilities
 
SKILLS