ARaymondは、世界を動かす機械や製品のための、最先端のファスニングシステムとアセンブリシステムを生産しています。
1865年にグルノーブルで創業し、現在もこの土地に本社を置く当社は、家族経営の企業です。プレススタッドの発明をはじめ、さまざまな技術革新を生み出してきた歴史を誇りとしています。
158年以上にわたって当社の業績を支えてきたものは、社員に力を与え、社員の幸福を第一に考える、サーバント・リーダーシップに基づく経営モデルです。
当社では現在、世界25か国以上で8500人以上の社員が働いています。ARaymondはこれからも、世界のファスニング＆アセンブリ市場の持続可能性を牽引すべく取り組んでまいります。
志を持つあなたを応援します
レイモンのグローバルチームは結束力が高く、常にあなたを応援してくれる存在です。会社の成功に自分が関わっていること、そして個人を尊重されていることを実感しながら働くことができます。
Application Support Lead coordinates the support teams, monitors performance through key metrics, and contributes to continuous improvement and strategic alignment of activities. This role involves close collaboration with cross-functional teams and end-users to resolve issues, implement enhancements, and support deployment. You would be working in a matrix organization that fosters empowerment, ownership and collaboration with global communities. Living the culture of servant leadership, two roles at your service: A. Referent - To look after your performance, development, career aspirations and overall well-being at the company B. Community Leader - To manage functional and technical aspect of your work
職務
Application Lifecycle Management
• Manage Service contract with external vendor e.g. capgemini
• Team management of the AS Technicians / Specialist
• Management of the priorities in the ticket’s backlog
Inter-team coordination and resource management:
• Mobilize and coordinate, when necessary, Raynet teams to ensure effective support for applications.
• Mentor and supervise a team of IT Application Support Technicians / Specialists.
• Foster a spirit of collaboration and teamwork within support.
Performance monitoring and continuous improvement:
• Develop and maintain performance indicators (KPIs) and metrics to evaluate the effectiveness of application support.
• Implement corrective or improvement actions based on the observed results.
Reporting and communication with management:
• Prepare regular reports for management, including support activities, performance and areas for improvement.
Leadership and Strategic Vision:
• Contribute to the alignment of support activities with the overall objectives of the organization.
• Be a source of proposals to develop application support practices and tools.
学歴&職歴
Educational Qualification:• Bachelor’s/Master's degree in Engineering or Technology
Specialization: • ITSM processes using ITIL frameworks
Professional Certifications:• ITIL
Experience:
• minimum 8 years of experience in managing application support, incident management, or IT operations
• Experience working in global teams or supporting multi-site operations
スキル
- Incident & Problem Management
- Vendor contract management
- Legacy-to-modern migration strategy
- Ownership & Accountability
- Leadership
- Problem-Solving
- ITIL Framework
- Cloud platforms