Application Support Lead
ComunicazioneNoi di ARaymond creiamo sistemi di fissaggio e assemblaggio all'avanguardia per macchine e prodotti che fanno muovere il mondo.
Fondata a Grenoble nel 1865, dove ancora oggi ha la sua sede, ARaymond è un'azienda a conduzione familiare con una storia orgogliosa di innovazione, compresa l'invenzione del bottone a pressione.
I valori umani hanno guidato il nostro successo per oltre 158 anni, incarnati dal nostro modello di gestione fondato sulla servant-leadership, che dà potere ai dipendenti e mette il loro benessere al primo posto.
Oggi impieghiamo più di 8.500 persone in 25 paesi in tutto il mondo. E siamo impegnati a essere leader nella sostenibilità per il mercato globale del fissaggio e dell'assemblaggio.
Connetti le tue ambizioni a un'azienda che se ne prende cura
Lavorare in un team affiatato e globale che è sempre al tuo fianco. Ti sentirai apprezzato e rispettato per il tuo contributo al successo dell'azienda, in ogni fase del tuo viaggio con noi.
Application Support Lead coordinates the support teams, monitors performance through key metrics, and contributes to continuous improvement and strategic alignment of activities. This role involves close collaboration with cross-functional teams and end-users to resolve issues, implement enhancements, and support deployment. You would be working in a matrix organization that fosters empowerment, ownership and collaboration with global communities. Living the culture of servant leadership, two roles at your service: A. Referent - To look after your performance, development, career aspirations and overall well-being at the company B. Community Leader - To manage functional and technical aspect of your work
Ruolo e responsabilità
Application Lifecycle Management
• Manage Service contract with external vendor e.g. capgemini
• Team management of the AS Technicians / Specialist
• Management of the priorities in the ticket’s backlog
Inter-team coordination and resource management:
• Mobilize and coordinate, when necessary, Raynet teams to ensure effective support for applications.
• Mentor and supervise a team of IT Application Support Technicians / Specialists.
• Foster a spirit of collaboration and teamwork within support.
Performance monitoring and continuous improvement:
• Develop and maintain performance indicators (KPIs) and metrics to evaluate the effectiveness of application support.
• Implement corrective or improvement actions based on the observed results.
Reporting and communication with management:
• Prepare regular reports for management, including support activities, performance and areas for improvement.
Leadership and Strategic Vision:
• Contribute to the alignment of support activities with the overall objectives of the organization.
• Be a source of proposals to develop application support practices and tools.
Formazione ed esperienza
Educational Qualification:• Bachelor’s/Master's degree in Engineering or Technology
Specialization: • ITSM processes using ITIL frameworks
Professional Certifications:• ITIL
Experience:
• minimum 8 years of experience in managing application support, incident management, or IT operations
• Experience working in global teams or supporting multi-site operations
Skills
- Incident & Problem Management
- Vendor contract management
- Legacy-to-modern migration strategy
- Ownership & Accountability
- Leadership
- Problem-Solving
- ITIL Framework
- Cloud platforms