About the job You’ll join a team at the beating heart of our company’s daily operations. And you’ll feel valued for what you bring both as a person and professional, thanks to our servant-leadership model that puts your voice and wellbeing first. Roles and responsibilities • Requires full understanding of customer orders and demand requirements • Support current transition plans within the North American facilities • Timely and effective communication to customer emails and or portal request • Timely and effective communication with all plant resources • Analyze and accurately enter customer orders/releases on a timely basis. • Resolve order edit errors, price, and other order discrepancies with customer. • Continually update and maintain customer master files to ensure ASN accuracy. • Serve as primary liaison communicating effectively between customers and the plant. • Expedite customers' orders effectively with appropriate plant contact through use of customer-direct systems when required and internal communication information systems. • Notify and coordinate with plants on balance out, significant schedule changes, and process cancellation requests. • Coordinate with customers and outside sales on plant issues pertaining to lead time, rejections, document control, certifications, substitutes, engineering and application needs, PPAP requests, along with specialized requests. • Ability to troubleshoot and resolve day-to-day system issues. • Shipping responsibilities for the finishing’s plant. Customer Service Representative ARaymond Manufacturing Center, Logansport, IN GENERAL / SERVICES Full time permanent GENERAL / SERVICES ROLE • Commitment to follow all plant processes and procedures. • Other related duties and/or projects as assigned. Education and experience • Minimum of 3-5 years of experience in a customer service role, within an automotive parts supplier environment preferred. • Post-secondary business degree or diploma in a related field is desired. • Strong computer skills, including MS Office, Excel, and SAP. • Strong verbal and written communication skills, plus effective discussion and analytical skills. • Demonstrated customer service skills. • Able to adapt, multitask and prioritize in a fast-paced manufacturing environment. • Strong attention to detail. • Problem-solving skills and continuous improvement ability. • Highly motivated with excellent interpersonal skills in a team-based atmosphere. • Managing an on-call phone on a rotational basis during Statutory Holidays and weekends When required. • Periodic business travel