Quality Engineer (Claims & PPAP)
QualityAt ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving.
Founded in Grenoble in 1865, and still headquartered in the city to this day, we’re a family-run business with a proud history of innovation – including the invention of the press stud.
Human values have driven our success for over 158 years, embodied by our servant-leadership model of management that empowers employees and puts their wellbeing first.
Today we employ more than 8,500 people in 25 countries worldwide. And we’re committed to leading in sustainability for the global fastening and assembly market.
Connect the parts that keep the world moving
Working in a clean, green and high-tech production environment, you’ll help build cutting-edge fastening and assembly systems for the everyday innovations we all rely on.
To be the first contact for customers and suppliers in incidents, internally coordinating the solution and follow-up until final closure. To deal with customer queries and complaints with an immediate first response and subsequent continuous monitoring of incidents, maintaining contact with the customer in order to obtain the required levels of satisfaction. Quality assurance of suppliers and their continuous development in order to achieve the company's objectives. He will also prepare approval reports for new parts, participating in the project up to the preparation of the PPAP dossier. Support in the preparation of homologation and metrology reports. Monitoring of projects at homologation level, preparation and monitoring of first samples and management of metrology in the laboratory.
Role and responsibilities
- First response to customers/suppliers and support for technical queries.
- Attention to customer complaints, registration of incidents and creation of 8D analysis reports.
- Monitoring of customer satisfaction and on-time response indicators.
- Support in internal analysis of complaints, participation in analysis meetings and creation of metrology reports.
- Frequent visits to customers in order to achieve quality standards.
- Periodically auditing suppliers to ensure the required level of quality, assisting them in the innovation and development of their processes.
- Negotiation of customer charges
- Preparation of approvals according to customer's PPAP requirements, preparation of documentation and metrology.
- Preparation of control plans in SAP
- IMDS Management
- Manage re-qualifications of serial parts
- Participate in new development projects in the role of Quality Projects.
- Assist with feasibility and manage internal/external laboratory testing.
Education and experience
- Technical Engineer
- 2-3 years' experience in the automotive industry in a similar position.
- Knowledge of automotive quality and ISO and IATF standards
- Core Tools Knowledge (PPAP, MSA, FMEA, R&R...)
- Extensive knowledge of Microsoft Office (Word, Excel, Power Point, Outlook)
- Experience in customer/supplier complaint handling
- Experience in PPAP documentation for Tier's and OEM (VW / FORD and Stellantis).
- Experience in VDA 6.3 audits
Skills
- Catalan/Spanish and fluent spoken and written English.
- French and German desirable.
- Good oral and written interpersonal communication
- Motivated, responsible, orderly and rigorous at work.
- Clear customer focus and orientation.
- Used to working in stressful situations and first contingency in customer incidents.
- Proactive, dynamic and team player.
- Negotiation skills.
- Problem-solving methodology.
- Persistent and pragmatic person, able to manage problems in stressful situations.
- Management and monitoring capacity to achieve objectives
- Committed to the values of AR Network (entrepreneurship, collaboration, innovation, added value, respect and pleasure).
We offer
You'll join a team that is at the heart of our company's day-to-day operations. And you'll feel valued for what you bring to the table both as an individual and as a professional, thanks to our servant leadership model that puts your opinion and your well-being first.
Working for ARaymond means being part of a close-knit international team that always has your back. Our family-owned company employs more than 8,000 people in 25 countries around the world.
We have been guided by human values for over 155 years, and you will feel our spirit of respect, collaboration and innovation in everything you do.
Whatever your role, you'll be inspired by our culture of innovation and creativity, which generates more than 1,000 new fastening solutions every year. This allows us to create industry-leading mounting systems for everything from electric vehicles and solar panels to horticultural tools and medical devices.
You'll have the support you need to develop your career the way you want to, with on-the-job training, mentoring and skills development to help you achieve your goals. Plus, you'll be proud to be part of a company committed to minimising its environmental impact and preserving the ecosystems on which we all depend.