IT Support Technical Leader

시작일
2021-01-04
위치
Grenoble,
France
계약 유형
정규직
근무시간
Full time

세계 25개국에 7,000 이상의 직원으로 구성된 ARaymond 조립 고정 장치 시스템을 설계, 제조 판매 합니다.

1865년에 설립된 가족 사업은 항상 성공의 핵심에 인간의 가치를 두었습니다.

혁신과 가치 창출을 통해 ARaymond 오늘날 자동차 고정 장치 시장의 글로벌 리더 하나입니다.

ROLE & RESPONSIBILITIES 

Your core mission is to provide IT support services to all French entities according to the defined service level commitments.

You lead a team of technicians in order to give quality support to end users concerning hardware, software, applications, network   permissions, user management etc. in a Microsoft environment. Beside tasks like installation of hardware, provide advice to users and handle ticket requests managed in a ticket system.

As a local Tech Leader your role will also to coordinate with the community leader and other tech leaders: raise incidents/problems, work on global harmonization and projects: ensuring the deployment and support on a local level.

The IT Support tech leader must possess the ability to support a diverse population of users remotely and on site.

·       Leadership and Team spirit

·       Take ownership of user problems and be pro-active by troubleshooting user issues

·       Assist end users with the installation, configuration, and ongoing usability of desktop computers and mobile devices, peripheral equipment and software within established standards and guidelines

·       Understand and reproduce reported issues

·       Documents issues and associated resolutions in a ticketing system and escalates to a second/third level resources if necessary

·       Lead and participate in projects in order to ensure the right support and local deployment

·       Work with vendor support contacts

·       Collaborate with other IT departments/staff as needed to determine and resolve IT related issues

·       Network printer installation/configuration

·       Manage work and requests through internal ticketing system

·       Collaborates with national and international A.RAYMOND Network

EDUCATION & EXPERIENCES

IT degree

Preferred five years’ experience in onsite and remote support

Technical Coordination/lead experience

Advanced software and hardware knowledge

SKILLS

·       Demonstrated expertise in the use of, configuring, and support of Windows 10 clients OS , standard desktop applications (Edge, Office 2016, Office 365 apps, OneDrive), Active Directory, Exchange/Outlook, Skype for Business & Teams, Secure ID, TCP/IP.

·       Good technical knowledge relating to PCs, notebooks, printer, peripheral devices, mobile devices

·       Excellent interpersonal and customer service delivery skills

·       Ability to analyze problems, assess risks/benefits and develop creative

·       Excellent organizational, time-management, verbal and written communication skills

·       Team player and willingness to acquire new knowledge