IT Service Desk Specialist

勤務開始日
勤務場所
Weil am Rhein,
Germany
勤務形態
正社員(パート含む)
労働時間
Full time

ARaymondでは、世界25ヶ国の拠点において、7000人以上の従業員が、アセンブリ(組立)とファスニング(締結)に特化した製品の開発、製造、販売を行っています。

1865年にフランス・グルノーブルで創立して以来、ARaymondのファミリービジネスは、人の価値観を礎に事業を発展させてきました。イノベーションと価値創造によって成長を遂げ、今日では自動車ファスニング市場における世界的リーディング・カンパニーのひとつとなっています。

The IT Service Desk Specialist is part of a regional Service Desk within a Global IT organization. The Service Desk Specialist provides first line of response for all German users reporting IT related problems or requests for service. In addition, the IT Service Desk specialist will respond to requests from sponsored sites outside Germany and help manage follow-the-sun requests initiated in other parts of the world. When possible, the IT Service Desk Specialist will resolve the issue or complete the request, otherwise escalate the request to the appropriate support group(s). The IT Service Desk Specialist will handle requests related to applications, hardware, network connectivity, infrastructure, security, and user-management in a Microsoft environment. The Service Desk Specialist responds via phone, email and internal ticketing system requests.

ROLE & RESPONSIBILITIES 

 
 
EDUCATION & EXPERIENCES
  • Completed apprenticeship as IT specialist or Bachelor’s degree in relevant field
  • Proven professional experience in Service Desk, Help Desk, or other support role
  • Experience in a regional or global IT organization strongly preferred
  • Strong knowledge of Windows client operating systems (Windows 10 minimum), standard desktop applications (Edge. Office 365, anti-virus tools), Windows Server Operating Systems, Exchange, MS Teams, desktop peripherals, mobile devices.
  • Good knowledge of Active Directory, Group Membership, GPO, TCP/IP, VPN, and system admin responsibilities
 
SKILLS