IT Service Desk Specialist

Data di partenza
Posizione
Weil am Rhein,
Germany
Tipo di contratto
Tempo Indeterminato
Orario di lavoro
Full time

Con più  di 7000 dipendenti in 25 paesi nel mondo, ARaymond progetta, produce e commercializza sistemi di fissaggio e di assemblaggio.

Creata nel 1865, questa azienda a conduzione familiare ha sempre posto i valori umani al centro del suo successo. Guidata dall’innovazione e dalla creazione di valore, ARaymond è attualmente uno dei leader mondiali nel mercato dei fissaggi per le automobili.

The IT Service Desk Specialist is part of a regional Service Desk within a Global IT organization. The Service Desk Specialist provides first line of response for all German users reporting IT related problems or requests for service. In addition, the IT Service Desk specialist will respond to requests from sponsored sites outside Germany and help manage follow-the-sun requests initiated in other parts of the world. When possible, the IT Service Desk Specialist will resolve the issue or complete the request, otherwise escalate the request to the appropriate support group(s). The IT Service Desk Specialist will handle requests related to applications, hardware, network connectivity, infrastructure, security, and user-management in a Microsoft environment. The Service Desk Specialist responds via phone, email and internal ticketing system requests.

ROLE & RESPONSIBILITIES 

 
 
EDUCATION & EXPERIENCES
  • Completed apprenticeship as IT specialist or Bachelor’s degree in relevant field
  • Proven professional experience in Service Desk, Help Desk, or other support role
  • Experience in a regional or global IT organization strongly preferred
  • Strong knowledge of Windows client operating systems (Windows 10 minimum), standard desktop applications (Edge. Office 365, anti-virus tools), Windows Server Operating Systems, Exchange, MS Teams, desktop peripherals, mobile devices.
  • Good knowledge of Active Directory, Group Membership, GPO, TCP/IP, VPN, and system admin responsibilities
 
SKILLS