IT Service Desk Specialist

Starting date
Location
Weil am Rhein,
Germany
Contract type
Permanent contract
Worked Time
Full time

With more than 7,000 employees in 25 countries around the world, ARaymond designs, manufactures and markets assembly and fastening systems. Created in 1865, this family business has always put human values at the heart of its success. Guided by innovation and value creation, ARaymond is today one of the global leaders in the automotive fastening market.

IT subsidiary of the international company ARaymond, Raynet (180 employees, 5 countries) defines and implements the IT policy of all ARaymond network companies. Raynet provides the entire enterprise with the most complete and innovative range of IT services to offer differentiating solutions to its customers.

The IT Service Desk Specialist is part of a regional Service Desk within a Global IT organization. The Service Desk Specialist provides first line of response for all German users reporting IT related problems or requests for service. In addition, the IT Service Desk specialist will respond to requests from sponsored sites outside Germany and help manage follow-the-sun requests initiated in other parts of the world. When possible, the IT Service Desk Specialist will resolve the issue or complete the request, otherwise escalate the request to the appropriate support group(s). The IT Service Desk Specialist will handle requests related to applications, hardware, network connectivity, infrastructure, security, and user-management in a Microsoft environment. The Service Desk Specialist responds via phone, email and internal ticketing system requests.

ROLE & RESPONSIBILITIES 

 
 
EDUCATION & EXPERIENCES
  • Completed apprenticeship as IT specialist or Bachelor’s degree in relevant field
  • Proven professional experience in Service Desk, Help Desk, or other support role
  • Experience in a regional or global IT organization strongly preferred
  • Strong knowledge of Windows client operating systems (Windows 10 minimum), standard desktop applications (Edge. Office 365, anti-virus tools), Windows Server Operating Systems, Exchange, MS Teams, desktop peripherals, mobile devices.
  • Good knowledge of Active Directory, Group Membership, GPO, TCP/IP, VPN, and system admin responsibilities
 
SKILLS