IT Service Desk Specialist

Date de début
Dès que possible
Emplacement
Weil am Rhein,
Germany
Type de contrat
Contrat à durée indéterminée
Founded in 1865, ARaymond has been developing, manufacturing and marketing fixing and assembly solutions for several generations. Its status as a family business allows each descendant to consider its development in the long term, outside the financial requirements imposed by investors. As one of the leaders in the automotive market (AUTOMOTIVE), ARaymond has progressively transferred its expertise and skills to new markets: INDUSTRIAL EQUIPMENT, BUILDING, ENERGY, AGRICULTURE, LIFE. IT subsidiary of the international company ARaymond, Raynet (180 employees, 5 countries) defines and implements the IT policy of all Raymond network companies. Raynet provides the entire enterprise with the most complete and innovative range of IT services to offer differentiating solutions to its customers.

Rôle et responsabilités

The IT Service Desk Specialist provides first line response for all German IT related issues and requests. When possible, they will resolve the issue or complete the request, otherwise triage to the appropriate product owners. The IT Service Desk Specialist manages requests related to applications, pc/laptop hardware, network connectivity, infrastructure, security, and user-management in a Microsoft environment. As a regional Service Desk working within a Global Organization, the IT Service Desk Specialist may also assist sites outside Germany to help support follow-the-sun initiated requests.

He/she:

  • Provides first level support for all customer IT issues or requests
  • Provides second level, administrative support for some local systems and applications
  • Ensures good communication to all customers
  • Creates and maintain standard process and procedure documentation
  • Supports another team in setting up and replacing computers if the demand is high

 

Études et expérience

  • Completed apprenticeship or equivalent in the IT field
  • 2 years of relevant experience in Service Desk, Help Desk, or equivalent preferred
  • Experience in a regional or global IT organization strongly preferred
  • MCSA Windows 10 certificate preferred

Compétences

  • High level of energy and excellent interpersonal and customer service skills
  • Excellent organizational, time-management, verbal and written communication skills
  • Excellent problem solving skills
  • Ability to work independently, prioritizing numerous customer demands
  • Strong knowledge of Windows client operating systems, standard desktop applications (i.e. Office, Internet Explorer, anti-virus tools), Active Directory, Exchange, Skype for Business, and MDM
  • Good knowledge of AD security groups
  • Knowledge of Office 365 and ITIL processes preferred
  • Fluent in German and English