IT Service Desk Specialist

Fecha de inicio
Ubicación
Weil am Rhein,
Germany
Tipo de contrato
Contrato indefinido
Jornada laboral
Full time

Con más de 7.000 empleados en 25 países alrededor del mundo, ARaymond diseña, fabrica y comercializa sistemas de montaje y fijación. Creado en 1865, esta empresa familiar siempre ha puesto los valores humanos en el corazón de su éxito.

Guiados por la innovación y la creación de valor, ARaymond es a día de hoy uno de los líderes mundiales en el mercado de fijación para la automoción.

The IT Service Desk Specialist is part of a regional Service Desk within a Global IT organization. The Service Desk Specialist provides first line of response for all German users reporting IT related problems or requests for service. In addition, the IT Service Desk specialist will respond to requests from sponsored sites outside Germany and help manage follow-the-sun requests initiated in other parts of the world. When possible, the IT Service Desk Specialist will resolve the issue or complete the request, otherwise escalate the request to the appropriate support group(s). The IT Service Desk Specialist will handle requests related to applications, hardware, network connectivity, infrastructure, security, and user-management in a Microsoft environment. The Service Desk Specialist responds via phone, email and internal ticketing system requests.

ROLE & RESPONSIBILITIES 

 
 
EDUCATION & EXPERIENCES
  • Completed apprenticeship as IT specialist or Bachelor’s degree in relevant field
  • Proven professional experience in Service Desk, Help Desk, or other support role
  • Experience in a regional or global IT organization strongly preferred
  • Strong knowledge of Windows client operating systems (Windows 10 minimum), standard desktop applications (Edge. Office 365, anti-virus tools), Windows Server Operating Systems, Exchange, MS Teams, desktop peripherals, mobile devices.
  • Good knowledge of Active Directory, Group Membership, GPO, TCP/IP, VPN, and system admin responsibilities
 
SKILLS