IT Service Desk Specialist

Začátek pracovního poměru
Místo
Weil am Rhein,
Germany
Typ smlouvy
Smlouva na dobu neurčitou
Pracovní doba
Full time

Díky více než 7 000 zaměstnanců ve 25 zemích po celém světě AR navrhuje, vyrábí a prodává montážní a spojovací systémy.

Rodinná společnost založená v roce 1865 pokládala vždy za základ svého úspěchu lidský přístup.

Díky inovacím a vytváření hodnot se stala společnost ARaymond jedním ze světových lídrů v oblasti spojovacích systémů pro automobilový průmysl.

The IT Service Desk Specialist is part of a regional Service Desk within a Global IT organization. The Service Desk Specialist provides first line of response for all German users reporting IT related problems or requests for service. In addition, the IT Service Desk specialist will respond to requests from sponsored sites outside Germany and help manage follow-the-sun requests initiated in other parts of the world. When possible, the IT Service Desk Specialist will resolve the issue or complete the request, otherwise escalate the request to the appropriate support group(s). The IT Service Desk Specialist will handle requests related to applications, hardware, network connectivity, infrastructure, security, and user-management in a Microsoft environment. The Service Desk Specialist responds via phone, email and internal ticketing system requests.

ROLE & RESPONSIBILITIES 

 
 
EDUCATION & EXPERIENCES
  • Completed apprenticeship as IT specialist or Bachelor’s degree in relevant field
  • Proven professional experience in Service Desk, Help Desk, or other support role
  • Experience in a regional or global IT organization strongly preferred
  • Strong knowledge of Windows client operating systems (Windows 10 minimum), standard desktop applications (Edge. Office 365, anti-virus tools), Windows Server Operating Systems, Exchange, MS Teams, desktop peripherals, mobile devices.
  • Good knowledge of Active Directory, Group Membership, GPO, TCP/IP, VPN, and system admin responsibilities
 
SKILLS