IT Service Desk Specialist

开始日期
位置
Weil am Rhein,
Germany
合同类型
无固定期限合同工
工作时间
Full time

ARaymond Network在全球25个国家拥有7,000多名员工,是专业设计、生产和销售装配及紧固系统的国际性公司。ARaymond是一家法国家族企业,创建于1865年,始终将人文价值视为其成功的核心。 在创新和价值创造的引导下,ARaymond如今已成为汽车紧固件市场的全球领导者之一。

The IT Service Desk Specialist is part of a regional Service Desk within a Global IT organization. The Service Desk Specialist provides first line of response for all German users reporting IT related problems or requests for service. In addition, the IT Service Desk specialist will respond to requests from sponsored sites outside Germany and help manage follow-the-sun requests initiated in other parts of the world. When possible, the IT Service Desk Specialist will resolve the issue or complete the request, otherwise escalate the request to the appropriate support group(s). The IT Service Desk Specialist will handle requests related to applications, hardware, network connectivity, infrastructure, security, and user-management in a Microsoft environment. The Service Desk Specialist responds via phone, email and internal ticketing system requests.

ROLE & RESPONSIBILITIES 

 
 
EDUCATION & EXPERIENCES
  • Completed apprenticeship as IT specialist or Bachelor’s degree in relevant field
  • Proven professional experience in Service Desk, Help Desk, or other support role
  • Experience in a regional or global IT organization strongly preferred
  • Strong knowledge of Windows client operating systems (Windows 10 minimum), standard desktop applications (Edge. Office 365, anti-virus tools), Windows Server Operating Systems, Exchange, MS Teams, desktop peripherals, mobile devices.
  • Good knowledge of Active Directory, Group Membership, GPO, TCP/IP, VPN, and system admin responsibilities
 
SKILLS